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Privacy Policy

Last Updated: 9/21/2026

1. Introduction

Welcome to FIRMA School Management System ("we," "our," or "us"). We are committed to protecting the privacy and security of our users, including schools, administrators, teachers, parents, and students. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform.

2. Information We Collect

As a School Management SaaS platform, we process information on behalf of educational institutions. The types of personal information we may collect include:

  • Account Information: Names, email addresses, phone numbers, and login credentials of staff, parents, and students.
  • Academic Records: Grades, attendance records, disciplinary history, homework, and class schedules.
  • Financial Information: Payment history for tuition and fees (Note: Payment processing is handled securely via our integrated payment gateways, and we do not store full credit card numbers).
  • Device & Usage Data: IP addresses, browser types, device identifiers, and interactions with our application to improve system performance.

3. How We Use Your Information

We use the collected information strictly for the purpose of providing and improving our school management services, including:

  • Facilitating communication between schools, teachers, students, and parents.
  • Managing academic records, attendance, and school operations.
  • Processing secure tuition and fee payments.
  • Providing technical support and improving app functionality.
  • Sending administrative notices, security alerts, and educational updates.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share data in the following circumstances:

  • With the Educational Institution: Data is shared within the school community as authorized by the school's administration (e.g., parents viewing their child's grades).
  • Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment gateways) under strict confidentiality agreements.
  • Legal Compliance: If required by law, court order, or governmental regulation.

5. Data Security

We implement industry-standard security measures, including encryption in transit and at rest, secure authentications, and regular security audits, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Children's Privacy

Our platform is designed for educational purposes. We only collect personal information from children under 13 when authorized by the school and parents. Schools are responsible for obtaining appropriate parental consent for the collection of student data in compliance with applicable laws (such as COPPA or GDPR-K).

7. Your Rights and Choices

Users have the right to access, correct, or request the deletion of their personal information. Since we act as a data processor for educational institutions, requests regarding student or parent data should primarily be directed to the respective school administration. We will assist schools in fulfilling these requests.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us or your school administrator.